Job Description

Telecommunications Engineer - CCaaS Call Flow Specialist(Cisco and Five9 Experience)

Type: Contract

Location: Dallas, TX (Hybrid - 3 days/week work from office)

Responsibilities:

Document detailed business and technical requirements for CCaaS(Cisco and Five9 Experience) call flow changes.
Create call flow diagrams and technical specifications.
Coordinate with our CCaaS provider for implementation.
Test and validate implemented call flow changes.
Troubleshoot implementation issues.

Required Skills:

Experience documenting technical requirements, especially for call flows.
Understanding of CCaaS platforms.
Strong knowledge of SIP.
Experience with call flow design.
Excellent communication and coordination skills.
Strong analytical and problem-solving skills.

Experience:

5-10 years in telecommunications.
Significant experience with cloud-based contact center platforms.

Preferred Skills:

Experience with specific CCaaS platforms.
Familiarity with Cisco UCCE, WebEx Calling, or QM/WFO tools.
Knowledge of legacy PBX and network protocols.

Job Tags

Contract work, 3 days per week,

Similar Jobs

DETAIL XPERTS

General Cleaner Job at DETAIL XPERTS

...growing fast, and were on the lookout for dedicated Bus Washers/General Cleaners to join our team. If you take pride in your work, have... ..., we treat our employees like family. Key Responsibilities: Clean and detail bus interiors, ensuring they meet our high standards...

Intrepid

Safety Supervisor - New Mexico Job at Intrepid

DescriptionJob Title: Safety Supervisor - New MexicoReports To: Director of SafetyLocation: New Mexico VariousOVERVIEWThe Safety Supervisor partners with site leadership to coordinate and improve safety performance and awareness at Intrepid's New Mexico operations...

JHA Companies

Survey Project Manager Job at JHA Companies

...honoring God in all that we do. JHA is seeking a full time Survey Project Managerwith a commitment to teamwork, integrity, and continuous... ...and codes. Determine property boundaries, provide related legal advice, resolve discrepancies, and maintain detailed records....

Volvo Cars of Queens

Volvo Valet/Shuttle Driver Job at Volvo Cars of Queens

Volvo Cars of Queens is currently looking for a Sales Valet/Porter to join our Winning team!!The ideal candidate for all positions must... ...with a stable work history. All candidates must have a valid drivers license. A "Whatever It Takes" mindset is a requirement to be...

Health eCareers

A Facility in CT Seeks a Locum Tenens Neurologist Job at Health eCareers

Though your CompHealth recruiter will be your single point of contact, they're backed by dozens of specialized teams, giving them the ability to focus on the details that matter to you. That means we have specialized teams that do nothing but housing, travel arrangements...

Telecommunications Engineer - CCaaS Call Flow Specialist Job at Inizio Partners Corp, Dallas, TX

K0sxLzJlQkp2cFM5Nk0vdWtnUGxIbUpZc3c9PQ==